What Our Clients Say…

"I would like to express my gratitude for your help and support in securing my place on the Prince2 course and also the assistance given to me in the run up to the start of the training - I found it a great deal of help in my preparation and I'm sure it contributed to the result I gained.

I really cannot say enough good things about the trainer Datrix assigned to our course - as I told you yesterday I have been a participant in numerous business related training courses over the time I have been working, and I have to say that he is almost certainly the best trainer I have encountered up to now. His manner and familiarity with the material not only puts you at your ease but also, I find, gives you absolute confidence in what you're learning, which in my view is a vital part of taking the information on board and putting it all together mentally."
L. Maguire
Project Manager


"I really enjoyed the course. I don't think I've ever worked so intensely and it definitely wasn't easy, but the trainer really made it interesting and I'm really glad I did it! It was lovely to hear the news over the phone and it really cheered me up - especially after hearing I am to be made redundant the day before."
Diane Bedford
Project Manager


“I would have no hesitation in commending Paul of PBA Training to any organisation who may be considering using his training delivery and consulting skills. He has proved himself as a provider of high quality, customer focused and valued training.

Our client feedback confirms his excellent engagement and rapport with learners, ensuring that their learning experience is of relevance to them and their employers. Paul possesses a personal manner that enables his trainees to relax, enjoy and value his teaching.

Paul also brings a high quality of reliability, consistency and personal presentation that has proved his ambassadorial value when working for Kingsway Consulting with our clients.”
Brian Smith
Business Development Manager


"I thought our trainer was brilliant and now that I know I have passed, I can say that with conviction. He knew his material and had a very structured presentation.

Tony had lots of practical examples to share which helped to explain some of the theory. He was lively and encouraged the group to interact with each other. I‘m still amazed that he managed to get through as much material as he did in one week and make it so interesting at the same time. The venue was an excellent choice in both quality and location for public transport links.

My organisation has used training bodies other than Datrix and I have not heard many glowing reports about the trainers or the venues used. I particularly liked having a phone call to tell me that I had passed, others in my organisation have found out their results pass and fail, by seeing their name on the APM website."
Pauline Jones
Service Delivery Manager


"Thanks very much for this, you’ve made my day! Please pass on a big thank you to the trainer. He certainly knows his subject matter inside out and makes the training light hearted and interesting as well. Not sure about the racing car stories though!"
Graham Handley
ICT Senior Project Manager

ITIL Foundation Certificate in IT Service Management

Overview

The ITIL Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL that leads to the ITIL Expert Certificate in IT Service Management.  The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%).

Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.

ITIL® is a registered trademark of the Cabinet Office.

Prerequisites

Involvement in the provision or receipt of IT Services.

If taking an exam, candidates are advised that Photo ID must provided (Driving License, Passport and named work ID badges are all acceptable).  This an ISEB requirement and delegates will be turned away from the examination if Photo ID is not produced.

All delegates attending this course should ensure that they have reviewed the ITIL Foundation pre-reading document prior to attending this course. If the pre-reading is not provided prior to the course you should contact your QA account manager or training department to enquire about its whereabouts.

Outline

  • Service Management as a Practice
  • The Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme

The course covers the fundamentals of the IT Infrastructure Library (ITIL) core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement

The course is comprised of lecture sessions, hands on exercises which reinforce the knowledge gained and practice examinations. Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination questions.

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

 

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