What Our Clients Say…

"I would like to express my gratitude for your help and support in securing my place on the Prince2 course and also the assistance given to me in the run up to the start of the training - I found it a great deal of help in my preparation and I'm sure it contributed to the result I gained.

I really cannot say enough good things about the trainer Datrix assigned to our course - as I told you yesterday I have been a participant in numerous business related training courses over the time I have been working, and I have to say that he is almost certainly the best trainer I have encountered up to now. His manner and familiarity with the material not only puts you at your ease but also, I find, gives you absolute confidence in what you're learning, which in my view is a vital part of taking the information on board and putting it all together mentally."
L. Maguire
Project Manager


"I really enjoyed the course. I don't think I've ever worked so intensely and it definitely wasn't easy, but the trainer really made it interesting and I'm really glad I did it! It was lovely to hear the news over the phone and it really cheered me up - especially after hearing I am to be made redundant the day before."
Diane Bedford
Project Manager


“I would have no hesitation in commending Paul of PBA Training to any organisation who may be considering using his training delivery and consulting skills. He has proved himself as a provider of high quality, customer focused and valued training.

Our client feedback confirms his excellent engagement and rapport with learners, ensuring that their learning experience is of relevance to them and their employers. Paul possesses a personal manner that enables his trainees to relax, enjoy and value his teaching.

Paul also brings a high quality of reliability, consistency and personal presentation that has proved his ambassadorial value when working for Kingsway Consulting with our clients.”
Brian Smith
Business Development Manager


"I thought our trainer was brilliant and now that I know I have passed, I can say that with conviction. He knew his material and had a very structured presentation.

Tony had lots of practical examples to share which helped to explain some of the theory. He was lively and encouraged the group to interact with each other. I‘m still amazed that he managed to get through as much material as he did in one week and make it so interesting at the same time. The venue was an excellent choice in both quality and location for public transport links.

My organisation has used training bodies other than Datrix and I have not heard many glowing reports about the trainers or the venues used. I particularly liked having a phone call to tell me that I had passed, others in my organisation have found out their results pass and fail, by seeing their name on the APM website."
Pauline Jones
Service Delivery Manager


"Thanks very much for this, you’ve made my day! Please pass on a big thank you to the trainer. He certainly knows his subject matter inside out and makes the training light hearted and interesting as well. Not sure about the racing car stories though!"
Graham Handley
ICT Senior Project Manager

ITIL Intermediate Certificate in Managing Across the Lifecycle

Overview

The ITIL® Intermediate Qualification in Managing across the Lifecycle Certificate is the final module in the Service Lifecycle and/or Service Capability modules that lead to the ITIL® Expert in Service Management.

The course is targeted at:

  • Individuals who require a business and management level understanding of the ITIL® core Lifecycle
  • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is the final mandatory module
  • Individuals progressing towards the ITIL Master in IT Service Management for which the ITIL® Expert is a prerequisite

Please be aware, this course also provides 35 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification

 

Prerequisites

Candidates must have a total of at least 17 credits;

  • 2 credits from the ITIL Foundation Certificate
    AND
  • 15 credits (minimum) from a balanced combination of ITIL® Service Lifecycle and ITIL® Service Capability Certificates

On attending the course please ensure you provide documented evidence that you have passed the above by either presenting your certificate(s) (or a copy of your certificate(s)) to the course lecturer.  If you cannot provide the physical certificate(s), then as a minimum you must provide the certificate/candidate number(s) and dates of passing each examination.  If you have lost your certificate or you do not have a record of your certificate number please contact ISEB directly before attending the course. ISEB can be contacted on the following number 01793 417655. Thank-you for your co-operation.

If taking an exam, candidates are advised that Photo ID must provided (Driving License, Passport and named work ID badges are all acceptable).  This an ISEB requirement and delegates will be turned away from the examination if Photo ID is not produced.

Please  Note:

You will need to bring along a photo copy of your ITIL Foundation Certificate as evidence that you have passed the Foundation Certificate.

Course Outline

  • Introduction to IT Service Management Business and Managerial Issues
  • Managing the Planning and Implementation of IT Service Management
  • Management of Strategic Change
  • Risk Management
  • Understanding Organisation Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance

Examinations

The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. The pass mark is 70%.

ITIL® is a registered trade mark of the Cabinet Office.  IT Infrastructure Library® is a registered trade mark of the Cabinet Office.

 

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