What Our Clients Say…

"I would like to express my gratitude for your help and support in securing my place on the Prince2 course and also the assistance given to me in the run up to the start of the training - I found it a great deal of help in my preparation and I'm sure it contributed to the result I gained.

I really cannot say enough good things about the trainer Datrix assigned to our course - as I told you yesterday I have been a participant in numerous business related training courses over the time I have been working, and I have to say that he is almost certainly the best trainer I have encountered up to now. His manner and familiarity with the material not only puts you at your ease but also, I find, gives you absolute confidence in what you're learning, which in my view is a vital part of taking the information on board and putting it all together mentally."
L. Maguire
Project Manager


"I really enjoyed the course. I don't think I've ever worked so intensely and it definitely wasn't easy, but the trainer really made it interesting and I'm really glad I did it! It was lovely to hear the news over the phone and it really cheered me up - especially after hearing I am to be made redundant the day before."
Diane Bedford
Project Manager


“I would have no hesitation in commending Paul of PBA Training to any organisation who may be considering using his training delivery and consulting skills. He has proved himself as a provider of high quality, customer focused and valued training.

Our client feedback confirms his excellent engagement and rapport with learners, ensuring that their learning experience is of relevance to them and their employers. Paul possesses a personal manner that enables his trainees to relax, enjoy and value his teaching.

Paul also brings a high quality of reliability, consistency and personal presentation that has proved his ambassadorial value when working for Kingsway Consulting with our clients.”
Brian Smith
Business Development Manager


"I thought our trainer was brilliant and now that I know I have passed, I can say that with conviction. He knew his material and had a very structured presentation.

Tony had lots of practical examples to share which helped to explain some of the theory. He was lively and encouraged the group to interact with each other. I‘m still amazed that he managed to get through as much material as he did in one week and make it so interesting at the same time. The venue was an excellent choice in both quality and location for public transport links.

My organisation has used training bodies other than Datrix and I have not heard many glowing reports about the trainers or the venues used. I particularly liked having a phone call to tell me that I had passed, others in my organisation have found out their results pass and fail, by seeing their name on the APM website."
Pauline Jones
Service Delivery Manager


"Thanks very much for this, you’ve made my day! Please pass on a big thank you to the trainer. He certainly knows his subject matter inside out and makes the training light hearted and interesting as well. Not sure about the racing car stories though!"
Graham Handley
ICT Senior Project Manager

ITIL One Day

Overview

 

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

This course provides an introduction to the subject of Service Management and familiarises delegates with the five core volumes which comprise ITIL:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Coverage of these volumes will include a brief outline of the relevant processes, functions and roles and responsibilities.

Please note that this course is not designed to be a conversion course from ITIL Version 2 to ITIL Version 3.

The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specialisations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation’s capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.

More information can be found at the OGC web-site: http://www.ogc.gov.uk

 

Prerequisites

There are no prerequisites for this course.

If taking an exam, candidates are advised that Photo ID must provided (Driving License, Passport and named work ID badges are all acceptable).  This an ISEB requirement and delegates will be turned away from the examination if Photo ID is not produced.

IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

ITIL® is a registered trademark of the Cabinet Office.

 

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